How can I be sure that the money in my trading account is safe?We will treat money received from you or held by us on your behalf in accordance with the FSRA’s Client Money Rules (or ADGM Founding Law) and as a consequence, such money will be held separately from money belonging to us and in the event of our insolvency, winding up or other Distribution Event stipulated by the FSRA, such money will be subject to the FSRA’s Client Money Distribution Rules.
How do I verify my payment method?When depositing funds into your CAPEX account, the payment will need to originate from a payment account that is on the same name as the account holder of the CAPEX investing account.
As part of our regulatory requirements and in order to abide by anti-money laundering laws, CAPEX is obliged to verify that you are the legitimate owner of the funds deposited into your account.
In order to do so, if you deposited by:
a) Bank Transfer You may be asked to upload a photo/scan of proof of payment or a recent bank statement.
b) Debit/Credit Card You may be asked to upload a photo/scan of your card, recent credit card statement, or a document from the bank.
c) Alternative Payment Methods (e.g. Skrill, etc.) You may be asked to upload a print-screen in order to confirm your account ownership.
* Note: Some of the above-mentioned payment methods may not be available in your country of residence.
Does CAPEX charge any deposit fees?CAPEX does not charge any deposit fees.
If you have made a deposit in a different currency from the one that your investing account is denominated in, you may be required to cover any commissions or other charges which were applied for the currency conversion.
In addition, you shall be liable for any and all fees and taxes related to any transaction.
Why is my deposit not reflecting in my account?If you have successfully deposited funds using a Bank Card, but you haven't yet completed the Verification process, the amount will be reflected in your trading account, under the orange ""Pending Deposits"" tab.
That is, all required documentation must be approved by CAPEX, and we must receive clear copies of the front and back of the Bank Card used for depositing. Please note that you may not start trading until the verification procedures are fully completed.
If you make a Wire Transfer in one of our client bank accounts, please keep in mind that it may take between 5 and up to 7 business days for us to receive the amount and we will credit it into your trading account if or when your verification status is approved.
Can I make a deposit using a friend’s payment method?No, you may not.
All deposits made to CAPEX must originate from your own sources.
In addition, the payment method used must be registered in your name.