How can I get in touch with your representatives?Go directly to the Contact Us" section and choose the way you wish to connect with our Customer Support!
What are the benefits of trading with a regulated company?One of the advantages of trading with a regulated broker is that you know you are contracting with a reliable and reputable provider in a regulated environment, which has strict rules and regulations designed, in particular, to protect the interests of retail clients.
What is a Contract for Difference (CFD)?A contract for difference (CFD) is a contract between two parties, typically described as ""buyer"" and ""seller"", stipulating that the seller will pay the buyer the difference between the current value of an asset and its value at contract time (if the difference is negative, then the buyer pays instead to the seller).
When investing in CFDs, the key word is ‘difference’ and this means that you are, in fact, not actually buying the physical asset, but instead, you are taking a position on the value of the underlying asset.
In effect, CFDs are financial derivatives that allow traders to take advantage of prices moving up (long positions) or prices moving down (short positions) on underlying financial instruments (a futures contract) whereby differences in settlement are made through cash payments, rather than by the delivery of physical goods or securities.
That is, your profit or loss is determined by the difference between the price at which you enter a trade and the price at which you exit.
For example, if you believe the price of gold is going to increase against the US dollar (USD), you will buy gold and sell the USD, for a set price.
You do not ‘own’ a piece of gold but instead, you have opened a contract for a specific price with the view that when you sell it back, the price of gold would have risen and you will receive the profit.
Do you add dividends?Dividends are the portion of corporate profits that are distributed to shareholders, and the cut-off date for share ownership in order to qualify for a dividend is known as ex-dividend date.
If you have a CFD position open on the ex-dividend date, an adjustment will be made to your account in regards with the dividend or distribution attributable to the related instrument in the underlying market.
If you hold a long position you will receive the dividend as a positive adjustment to your account.
However, if you hold a short position there will be a negative adjustment to your account for the dividend.
What is your input on trading robots?The use of Expert Advisors (Robots) is forbidden on our platforms, since they represent an increased risk and should not be considered a substitute for carefully executed trading.
I cannot log in to my account but I need to close an open position. What do I do?You may close/open a position or place an order by telephone 24 hours a day.
Simply call up our Dealing Desk or our Customer Support Department.
You will be asked for some personal details before your request is to be executed, for security purposes.
Why can’t I close my position?It is only possible to close a position (trade) during the relevant instrument’s trading hours.
In addition, on some occasions instruments are temporarily unavailable for trading when market events restrict price feeds, including, but not limited to: extreme volatility, illiquidity, underlying market suspensions, etc.
Why can't I log in or change my password?Make sure your login details are valid. Still can't log in? Use the newest browser version & then "clear cache and cookies".
Click on "Forgot Password" in case that happens & follow the steps. Make sure that you are using the correct email address & get in touch with Customer Support for extra assistance.